At Kisaan Herbals, we want our customers to receive their orders in good condition and have a satisfactory shopping experience. This Return & Refund Policy explains when returns, replacements, and refunds may be accepted.
1. Eligible Returns
A return or replacement request may be considered if:
- You received the wrong product.
- The product arrived damaged.
- The product is defective or unusable upon delivery.
- The order is incomplete or missing an item.
- The product received is materially different from the product ordered.
Return eligibility may depend on the specific product and circumstances of the request.
2. Products That May Not Be Eligible for Return
For hygiene, safety, and product-quality reasons, opened or used personal-care and consumable products may generally not be eligible for return.
Products may also be ineligible if:
- The product has been used or consumed.
- The product has been damaged after delivery due to improper handling.
- The original packaging, labels, or seals are missing where required.
- The return request does not meet the applicable return conditions.
- The customer simply changes their mind, where a return is not otherwise required by applicable law.
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded.
3. Damaged or Incorrect Products
If your order arrives damaged, defective, incorrect, or incomplete, please contact Kisaan Herbals as soon as reasonably possible after delivery.
We may request:
- Order number
- Customer name and contact details
- Photographs of the product
- Photographs of the packaging
- Unboxing video, where available
- Details describing the problem
This information may be used to verify and process the request.
4. Return Process
To request a return or replacement:
- Contact Kisaan Herbals through the available customer support/contact details.
- Provide your order details and explain the issue.
- Share photographs or other requested evidence if required.
- Wait for confirmation from our support team.
- Follow the return instructions provided by Kisaan Herbals.
Please do not send products back without receiving return instructions where prior approval is required.
5. Replacement
If an item is confirmed to be damaged, defective, incorrect, or otherwise eligible for replacement, Kisaan Herbals may provide a replacement product, subject to availability.
If the same product is unavailable, we may offer another appropriate resolution, such as a refund, where applicable.
6. Refunds
If a refund is approved, the refund amount and method will depend on the circumstances of the order and the payment method used.
For eligible prepaid orders, approved refunds may generally be processed through the original payment method or another appropriate method.
Refund processing and bank/payment-provider timelines may vary.
7. Shipping Charges
Shipping charges may not always be refundable.
Where the issue is confirmed to have resulted from an error by Kisaan Herbals, such as an incorrect or damaged product being delivered, the applicable shipping or return costs may be considered for reimbursement, subject to our review and applicable law.
8. Order Cancellation
Customers may request cancellation before an order has been dispatched.
Once an order has been dispatched or delivered to the courier, cancellation may not always be possible.
If cancellation is accepted, any refund will be processed according to the applicable payment and refund procedure.
9. Refund Processing Time
Once a refund has been approved, the time required for the amount to appear in your account may depend on the payment gateway, bank, card issuer, or other financial institution.
Kisaan Herbals cannot guarantee the exact processing time of third-party financial institutions.
10. Promotional & Discounted Products
Products purchased under promotional offers, discounts, bundles, or special deals may have specific return or refund conditions.
Any applicable conditions will be communicated with the relevant offer or order.
11. Changes to This Policy
Kisaan Herbals may update this Return & Refund Policy from time to time.
Changes will be published on this page with an updated “Last Updated” date.
12. Contact Us
For questions regarding returns, replacements, cancellations, or refunds, please contact:
Kisaan Herbals
Website: https://kisaanherbals.com/
Email: kisaanherbals@gmail.com
Phone : 8860540053
Business Address: 15 V.O.P Bindhroli , Sonipat , Haryana – 131403
Important: Please keep your order details, invoice, packaging, and product information until your return or refund request has been completely resolved.